Privacy policy
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Provided voluntarily by you when making a purchase or contacting us, including:
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Name
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Email address
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Billing and shipping address
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Payment information (processed securely by third-party providers)
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Phone number (if provided)
b. Device Information
Collected automatically when you access our website, including:
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IP address
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Browser type
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Operating system
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Pages viewed
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Cookies and tracking technologies
c. Order Information
Details about items purchased, order amounts, and transaction history.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Communicate with you about your purchase
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Provide customer support
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Improve our website and services
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Detect and prevent fraud or unauthorised activity
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Send promotional emails (only with your consent)
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your data with trusted third-party service providers who help us operate our store, such as:
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Payment processors
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Shipping carriers
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Fraud prevention tools
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Website hosting and analytics services
These providers are only permitted to use your data as necessary to perform their services.
We may also disclose information if required by law or to protect our rights.
4. Cookies and Tracking Technologies
We use cookies to improve your browsing experience. Cookies help us:
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Remember your preferences
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Analyse site performance
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Provide personalised product suggestions
You can disable cookies in your browser settings, but some features may not function properly.
5. Data Protection
We take appropriate security measures to protect your personal information from:
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Unauthorised access
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Loss or theft
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Alteration
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Disclosure
However, no method of digital transmission is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request corrections or updates
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Request deletion of your data
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Withdraw consent for marketing communications
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Request a copy of your data
To exercise any of these rights, contact us at help@cooloffer.shop.
7. Retention of Information
We retain your personal information only as long as necessary to:
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Fulfil orders
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Comply with legal obligations
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Resolve disputes
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Maintain accurate business records
8. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
For questions about this Privacy Policy or your personal data, you can reach us at: