Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days.

Processing time does not include weekends or holidays.

If we experience a high volume of orders or an unexpected delay, we will notify you by email at help@cooloffer.shop.

Estimated delivery times vary by destination:

These are estimated windows and may vary due to customs or carrier delays.

Once your order is shipped, you will receive a confirmation email with a tracking number (when available).

Tracking updates may take 2–5 days to appear in the system after dispatch.

Shipping fees are calculated at checkout and depend on your location and the products purchased.

We may offer free shipping promotions from time to time.

Please ensure your shipping address is accurate before completing your purchase.

COOL OFFER is not responsible for:

If you entered the wrong address, contact us immediately at help@cooloffer.shop.

International orders may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer and vary by country.

COOL OFFER is not responsible for delays caused by customs.

If your package is significantly delayed or appears lost, please contact us at help@cooloffer.shop.

We will assist you in tracking your package or issuing a solution depending on the situation.

If your order arrives damaged:

Take clear photos or videos of the packaging and the item.
Email us within 7 days of delivery at help@cooloffer.shop with the evidence.

We will provide a replacement or refund depending on the issue.

If a package is returned to us due to failed delivery attempts or refusal, we may charge a reshipping fee.

If you have any questions about your order, shipping, or delivery, please reach us at: